Job Overview: We are seeking a motivated and customer-focused Customer Service Representative (CSR) with a strong background in sales and Shopify. The ideal candidate will excel in providing exceptional customer service, driving sales through upselling and cross-selling, and efficiently managing Shopify-related tasks. You will be the main point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience.
Key Responsibilities:
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Customer Interaction: Provide outstanding customer support through various channels, including phone, email, and live chat.
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Sales Support: Identify sales opportunities during customer interactions, upsell and cross-sell products, and contribute to achieving sales targets.
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Shopify Management: Manage Shopify storefront, including processing orders, handling returns and exchanges, updating product listings, and troubleshooting issues.
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Order Processing: Ensure timely and accurate order processing and fulfillment, coordinating with relevant teams as needed.
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Issue Resolution: Address and resolve customer complaints, inquiries, and product-related issues promptly and professionally.
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Product Knowledge: Maintain up-to-date knowledge of products and services to provide accurate information and recommendations to customers.
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Reporting: Prepare and maintain customer service and sales reports, including tracking customer interactions, sales conversions, and order issues.
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Continuous Improvement: Actively contribute to improving customer service processes and sales strategies by providing feedback and suggestions.
Qualifications:
- Proven experience in customer service and sales, preferably within an e-commerce environment.
- Hands-on experience with Shopify, including managing orders, products, and customer accounts.
- Strong communication skills, both verbal and written, with the ability to engage customers effectively.
- Sales-oriented mindset with the ability to identify opportunities and drive revenue.
- Excellent problem-solving skills and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using CRM systems, Microsoft Office, and other customer service tools.
Preferred Qualifications:
- Experience in the retail or e-commerce industry.
- Familiarity with digital marketing and social media platforms.
- Knowledge of Shopify apps and integrations.