Shopify VA

Job Title: Shopify VA (Virtual Assistant)
Location: Remote (EST Time Zone)
Salary Range: Up to 1500 USD

Work Schedule: Tuesday - Saturday, 11:00 AM to 7:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Job Qualifications:

• Expert-level proficiency in Shopify, including settings, themes, navigation, and app integrations.
• Strong experience with general store settings such as store name, address, and configurations.
• Technical proficiency in troubleshooting and resolving issues related to domain purchasing, shipping profiles, payment gateways, and product integration.
• Knowledge and experience in policy creation and activation on Shopify stores.
• Familiarity with Facebook/Instagram setup, troubleshooting Facebook pixels, and ad account assistance.
• Proficient in DSers setup and integration for product management and partnerships.
• Strong problem-solving skills to address a variety of technical issues independently.
• Ability to work independently and maintain a professional and welcoming demeanor, especially in Zoom sessions with clients.
• Patience and empathy to assist individuals of varying technical skill levels.
• Excellent communication skills in English, both written and verbal.

Key Responsibilities:

• General Store Settings: Manage the setup of store name, address, policies, shipping profiles, and payment gateway configurations.
• Domain Purchasing and Troubleshooting: Handle domain-related issues, ensuring proper setup and functionality.
• Product Creation and Integration: Manage product creation and ensure integration, including working with tools like DSers for product sourcing.
• Collections, Tags, and Discounts: Set up and troubleshoot collections, tags, and discounts to optimize store performance.
• Website Theme Customizations: Upload and customize website themes, setup navigation, and troubleshoot layout issues to enhance the customer experience.
• App Integrations and Troubleshooting: Provide guidance on app integrations (e.g., Facebook/Instagram, DSers, Shopify Collabs) and resolve any issues related to these apps.
• Facebook/Instagram and Pixel Troubleshooting: Assist in setting up and troubleshooting Facebook pixels, and manage ad accounts for successful ad campaign integration.
• Customer Support: Offer customer support in resolving technical issues related to product pages, checkout, and order management.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.