Ecommerce Customer Service Manager (Amazon & Shopify) (Remote)

Are You a Customer-Focused Sales Leader?

We’re on the lookout for a results-oriented Ecommerce Customer Service & Sales Manager who excels in delivering exceptional customer experiences and driving sales conversions. If you’re an Amazon and Shopify pro with a sharp focus on Customer Satisfaction (CSAT) and conversion rates, and have familiarity with tools like Re:amaze, this is your chance to shine!

What You’ll Do

• Lead the Team: Inspire, manage, and develop a high-performing customer service team to deliver top-notch support and ensure every interaction drives satisfaction and results.
• Boost Customer Satisfaction (CSAT): Monitor and improve customer happiness by resolving inquiries quickly, accurately, and with a personal touch.
• Drive Conversion Rates: Leverage customer interactions to identify upselling and cross-selling opportunities, turning inquiries into revenue.
• Fulfillment Operations: Ensure smooth order processing, shipping, and returns, maintaining service excellence across Amazon and Shopify platforms.
• Optimize Processes: Use insights and feedback to refine workflows, enhance efficiency, and improve overall customer service and sales outcomes.
• Be a Platform Pro: Utilize Amazon Seller Central, Shopify, and customer service tools like Re:amaze to streamline operations and resolve challenges.
• Metrics-Driven Excellence: Analyze CSAT, conversion rates, and other key performance indicators (KPIs) to measure and improve team success.
• Collaborate Cross-Functionally: Partner with marketing, operations, and inventory teams to deliver seamless customer journeys and align service with sales goals.
• Policy Compliance: Stay updated with Amazon and Shopify policies to maintain account health and operational integrity.

What You Bring to the Table

• Experience:
  • 5 years in customer service and fulfillment with a focus on Amazon and Shopify platforms.
  • A track record of driving sales and improving customer satisfaction.
• Skills:
  • Proficiency in tools like Re:amaze is a strong plus.
  • Exceptional written and spoken English communication skills.
  • Strong analytical skills for tracking and improving CSAT and conversion rates.
• Attributes:
  • A customer-first mindset with a keen eye for sales opportunities.
  • Highly organized with strong leadership skills.
  • Adaptable and thrives in a fast-paced environment.

Why Join Us?

• Growth Opportunities: Take charge of a key role in a rapidly expanding ecommerce business.
• Make an Impact: Play a pivotal part in ensuring customer satisfaction and driving revenue.
• Innovative Team: Join a supportive, forward-thinking environment that values your contributions.

Ready to Lead the Charge?

If you’re passionate about creating exceptional customer experience and driving sales, we’d love to hear from you!