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Summary:
We are seeking a dedicated and knowledgeable Shopify Support Analyst to join our team and provide top-tier support to our growing list of eCommerce clients.
Key Responsibilities
- Leverage 2+ years of experience in the Shopify ecosystem, including theme configuration and customization, data manipulation and mapping, and systems integrations.
- Apply knowledge of similar platforms such as Magento and BigCommerce to address a variety of client needs and challenges.
- Maintain a strong working knowledge of common third-party integrations with eCommerce stores, including EMM tools, product review platforms, payment gateways, and customer service tools.
- Clearly communicate complex requirements to the development team using your general knowledge of standard web languages (HTML, CSS, JS, Liquid).
- Utilize agile working principles with project teams to create backlogs, sprint plans, and release plans that prioritize efficiency and quality assurance.
- Manage projects to ensure they meet deadlines and client expectations while fostering continuous improvement.
- Conduct and/or manage exploratory QA and user testing to ensure requirements are met and systems function optimally, using issue tracking software such as JIRA.
Qualifications
- Proficiency in English language skills at either B2 or C1 level is required
- English Resume is required
- 2+ years of experience in the Shopify ecosystem or similar platforms (Magento, BigCommerce, etc.).
- Proficiency in third-party integrations for eCommerce stores.
- Cross-functional work experience in at least 2 of the following areas: Product Management, Project Management, Digital Agency, Business Consulting, Omnichannel Retail, Data Analytics, Digital Marketing.
- Knowledge of HTML, CSS, JS, and Liquid for effective communication with the development team.
- Experience with agile methodologies and project management tools.
- Experience with QA and user testing, familiar with issue tracking tools such as JIRA.